Support

Scorebook for iPhone · one person builds it, and that person answers the email.

Something looks wrong

A stat or a score is off

A finished game can be corrected. Open the game, choose Correct, and re-tap or undo what needs fixing; the season and career totals follow along. Details that aren't plays — the date, opponent, home or away, whether your child played — are under Edit info.

Season or career totals look wrong

Settings › Advanced › Recompute all stats rebuilds every game's stats from the plays you actually tapped. The plays are what is stored; the totals are only a cached summary, so this is safe to run any time and is usually the fix.

A game vanished

Settings › Recently deleted holds deleted games for 30 days and restores them.

The app says "Read-only mode", or a game is missing entirely

That means a saved file couldn't be read, so the app stopped writing rather than overwrite anything. Go to Settings › Advanced › Recovery. Unreadable files are kept exactly as they were found and can be shared out to be inspected; games that arrived without their athlete can be assigned to one. To get back to normal, import your most recent backup from Settings › Backup. Nothing there is overwritten in the meantime.

The screen is too full, or a button is hard to hit mid-game

Tell me. The live screen is the whole point of the app and it gets changed when a parent says a button is in the wrong place.

How backups work

Everything is stored on your phone alone — there is no account and no server copy — so backups are how you keep your child's record safe.

• Automatic ones happen on their own. The app writes a backup once a day it is used and after a finished game, keeping the most recent few, plus a pinned safety copy before anything destructive such as replacing everything or deleting a sport's games. They live inside the app, and you can view and share them from Settings › Auto-backups. They protect you from a mistake in the app — not from a lost phone.
• The one that matters is yours: Settings › Export all. It writes one file with every athlete, season, game and scheduled fixture, saves it where you can find it in the Files app under On My iPhone › Scorebook › SidelineScorer-Backups, and then offers the share sheet so you can put a copy somewhere off the phone — iCloud Drive, email to yourself, AirDrop to a laptop. Do that at the end of a season, at least.
• One game on its own can be exported from its detail screen, which is handy for sending a single match to a coach.
• Importing: Settings › Import backup… takes one of those files and either merges it into what's here or replaces everything. A safety backup is written before a replace, and games that were here but not in the backup go to Recently deleted rather than disappearing.

Moving to a new phone

1. On the old phone: Settings › Export all, then share the file somewhere both phones can reach — iCloud Drive or an email to yourself works.
2. Install Scorebook on the new phone and open it once.
3. On the new phone: Settings › Import backup…, pick the file, and choose Replace everything if the new phone is empty, or Merge if you have already recorded a game or two on it.
4. Check Home and History, then keep the export file until you're satisfied everything is there.

If you moved to the new phone with Apple's own transfer or an iCloud device backup, the app's data usually comes across with everything else and there is nothing to do — but export a backup before you start anyway. It costs a few seconds and it is the only copy that does not depend on the transfer working.

Contact

hello@mycardsai.com. Useful things to include: which sport, what you expected, what you saw, and the version number from Settings › Advanced › Version. If a specific game is wrong, exporting that one game and attaching it tells me more than a screenshot — but it contains your child's name and the opponent's, so only send it if you're comfortable doing so.