The quickest way to get help is to write. The common questions are answered below.
Email support@mycardsai.com. A person reads every message and writes back.
It helps to say which app you use (iPhone, Mac or the web app) and what you were doing when it went wrong.
iPhone. On the App Store. It needs iOS 16 or later and scans cards with the camera.
Get the iPhone app
Mac. A free download from this site. It
works on Intel and Apple silicon Macs. Needs macOS 13 (Ventura) or later.
Identifying cards needs a free account.
Download for Mac
Windows, Android, or any other computer. There is no Windows app or Android app yet.
The web app works in your browser: it shows, prices and manages your collection, and takes
cards typed in by hand. Scanning is in the iPhone and Mac apps only.
Open the web app Try the demo
If your Mac says it can't open the app, check the two requirements above first: macOS 13 or later, on an Intel or Apple silicon Mac. Then write to us and say what the message was.
There is no password. Type your email and we send a 6-digit code; type the code and you are in. The first time, the same step creates your free account.
No email after a couple of minutes? Look in your spam folder, then ask for a new code. If it still doesn't come, write to us from that email address.
Have a coupon or a friend's code? Redeem it here. Codes are for plans bought on this website; they can't be applied to a plan bought through Apple.
A plan bought on this website: open the web app's Settings and choose Manage billing to change your card, switch plans or cancel.
A plan bought in the iPhone app is billed by Apple. Manage or cancel it in the iPhone's Settings app: tap your name, then Subscriptions.